波多野结衣办公室双飞_制服 丝袜 综合 日韩 欧美_网站永久看片免费_欧美一级片在线免费观看_免费视频91蜜桃_精产国品一区二区三区_97超碰免费在线观看_欧美做受喷浆在线观看_国产熟妇搡bbbb搡bbbb_麻豆精品国产传媒

US EUROPE AFRICA ASIA 中文
China / Cover Story

Service complaints leave a bad taste

By Shi Jing (China Daily) Updated: 2012-11-02 08:14

Consumers more aware of their rights but overreaction can also be a problem, reports Shi Jing in Shanghai.

If the hamburger you bought at McDonald's was too spicy for your taste, what would you do? Try to quell the spice to make it more digestible or call the police for help?

Most people would feel there was little point in making a fuss, but one customer in a Guangzhou outlet of the burger chain opted for the second choice.

McDonald's compensated him with another set meal. But the incident, which took place in August, was recorded by another customer and posted on Sina Weibo, instantly attracting more than 3,000 reposts and 200 comments.

Some people said they would follow his example, but others wondered why he had resorted to calling the police and many accused him of overreacting and wasting public resources. Meanwhile, airline passengers also felt they had cause for complaint.

On April 11, some 20 passengers blocked the runway at Shanghai's Pudong International Airport preventing a plane from leaving, simply because their own flight had been delayed because of the weather.

A copycat case occurred at Baiyun International Airport in Guangzhou two days later, and on Aug 6, more than 30 passengers whose flight had been delayed by heavy rain got onto the runway in Kunming's Changshui International Airport, and blocked a plane.

The dispute was settled only after the airline promised to provide each passenger with compensation of 500 yuan.

As long ago as 2007, Spring Airlines, the Shanghai-based budget carrier, published a list of customers it would not serve.

The company said its action was prompted by a wish to avoid cases and also to protect the rights of the vast majority of passengers. The move won some applause but also attracted harsh criticism.

One of the Pudong protestors, who would only give his name as Meng, later told Dragon TV in Shanghai that the passengers had been held up for more than 20 hours and were extremely frustrated.Service complaints leave a bad taste

"The airline blocked all other possible solutions; we could not return our tickets. We were just left to wait. We only took this extreme action in the hope of gaining the attention of the authorities," he said.

Wang Anbai, a professor of ideological and moral culture at the school of politics and public administration at Southwest University of Political Science and Law, told Xinhua News Agency that cases such as this reflect the difficulty consumers encounter when they try to demand their rights.

"Airports belong to the incomplete competitive industry. In a seller's market, consumers always find it hard to protect their rights. When flights are delayed, airlines think of their own rights first, instead of protecting the customer. That makes consumers resentful. Because of the lack of a proper outlet for appeal, consumers are forced to go to extremes," he said.

"We have great respect for consumer rights. Honestly, no businessman wants to offend his customers. What we have done has won support from most customers, and we promise we will never seek retribution afterwards," wrote Wang Zhenghua, the chairman of Spring Airlines, on his Sina Weibo account.

He insisted that the company has never used the word "blacklist" in any of its statements. They will also go through a lengthy process to get to the core of the complaint and staff are required to provide the customer service and service quality control departments with a full description of any contentious incidents, including the customer's version of events. The number of such customers is quite small, accounting for, at most, three out of every 100,000. What's more, as long as they are prepared to publicly accept that levels of service can vary between airlines, their names will immediately be deleted from the list.

"We only compiled the list because we don't have a better solution. We simply feel incapable of serving certain customers who have been excessive in protecting their rights. Sadly, we will have to keep implementing this policy," said Wang.

Fortunately, not all consumers are as aggressive. According to a recent survey conducted by Sina Weibo, around 60 percent of the 10,835 people interviewed supported the airline, saying it has the right to refuse business from customers who have acted in an excessive manner. However, roughly 36 percent of respondents felt that the airline had infringed on passenger rights by imposing an imparity clause.

At present, Chinese law does not define what "excessive protection of consumer rights" actually means.

"There is no such term as overprotection of consumer rights in any current law. But the phrase is heard frequently in the Chinese media. It implies a process of legalization. Chinese consumers have taken quite a long time to develop an awareness of their own rights, but since the reform and opening-up policy came into force in the late 1970s, celebrities have helped to accelerate the process by launching a number of legal cases to protect their image rights," said Wang Zhong, a lawyer at the Shanghai branch of the law firm Zhong Yin.

He admitted that it's hard to define "overprotection" of rights with any real legal accuracy and so only a rough definition exists.

Previous Page 1 2 Next Page

Highlights
Hot Topics
...
波多野结衣办公室双飞_制服 丝袜 综合 日韩 欧美_网站永久看片免费_欧美一级片在线免费观看_免费视频91蜜桃_精产国品一区二区三区_97超碰免费在线观看_欧美做受喷浆在线观看_国产熟妇搡bbbb搡bbbb_麻豆精品国产传媒
一本到高清视频免费精品| 亚洲激情图片qvod| 日本不卡视频在线观看| 亚洲香蕉中文网| 欧美日韩视频第一区| 一区二区三区在线观看欧美 | 亚洲最大成人网4388xx| 成人h动漫精品一区二区| 91嫩草丨国产丨精品| 国产精品无码永久免费888| 国产精品99久久久| 熟女av一区二区| 国产精品高潮呻吟久久| 成年人网站91| 色婷婷综合久久| 亚洲精品你懂的| 无码人妻久久一区二区三区蜜桃| 欧美色图天堂网| 亚洲18色成人| 少妇特黄一区二区三区| 久久色在线观看| 国产69精品久久久久毛片| 黑鬼狂亚洲人videos| 亚洲视频在线一区观看| 女人扒开腿免费视频app| 欧美男生操女生| 日韩不卡一二三区| 国产激情av在线| 国产精品三级在线观看| 99精品国产一区二区三区不卡| 在线免费观看日韩欧美| 亚洲电影你懂得| 国产交换配乱淫视频免费| 国产亚洲午夜高清国产拍精品| 福利视频网站一区二区三区| 欧美在线观看18| 日韩av一区二区三区四区| 中文字幕黄色网址| 日韩一区欧美一区| 香蕉视频污视频| 久久久亚洲国产美女国产盗摄| 成人天堂资源www在线| 精品视频一区二区三区免费| 日本不卡免费在线视频| 日韩欧美视频免费观看| 亚洲精品免费播放| 精品无码人妻一区| 国产精品福利一区| 一边摸一边做爽的视频17国产| 久久视频一区二区| 91亚洲资源网| 精品少妇一区二区三区| 成人免费毛片高清视频| 欧美裸体一区二区三区| 国模一区二区三区白浆| 欧美丝袜丝nylons| 九色porny丨国产精品| 一本到高清视频免费精品| 日韩中文字幕av电影| 很污很黄的网站| 亚洲国产精品一区二区尤物区| 制服 丝袜 综合 日韩 欧美| 亚洲视频每日更新| 国产又粗又猛又爽视频| 亚洲男人的天堂av| 制服 丝袜 综合 日韩 欧美| 伊人婷婷欧美激情| 国产传媒在线看| 亚洲国产欧美一区二区三区丁香婷| 亚洲欧美va天堂人熟伦| 亚洲综合免费观看高清完整版| 欧美黄色一级生活片| 亚洲综合色网站| 蜜桃av免费在线观看| 午夜免费久久看| 色综合天天天天做夜夜夜夜做| 毛片基地黄久久久久久天堂| 欧洲一区二区三区免费视频| 国产一区二区调教| 欧美一区二区免费| av色综合久久天堂av综合| 久久美女高清视频| 国产xxxx视频| 亚洲精品视频观看| 黑人操日本美女| 久久99热这里只有精品| 欧美精品丝袜中出| av午夜一区麻豆| 亚洲国产高清aⅴ视频| 中国黄色a级片| 亚洲国产成人av网| 91国偷自产一区二区开放时间| 国产制服丝袜一区| 日韩久久精品一区| 91人妻一区二区| 亚洲色图视频网| www.97视频| 极品瑜伽女神91| 日韩久久精品一区| 男男做爰猛烈叫床爽爽小说| 一区2区3区在线看| 色噜噜狠狠色综合中国| 国产成都精品91一区二区三| 亚洲精品一区在线观看| 久久偷拍免费视频| 亚洲成人av电影| 欧美三区免费完整视频在线观看| 成人黄色a**站在线观看| 国产亚洲va综合人人澡精品| 女女互磨互喷水高潮les呻吟| 丝袜美腿亚洲一区二区图片| 欧美日韩国产片| 午夜性福利视频| 一级特黄大欧美久久久| 欧美在线免费观看亚洲| 91在线免费看| 亚洲精品五月天| 欧美亚洲国产一卡| 91麻豆国产精品久久| 亚洲欧美日韩中文字幕一区二区三区| 国产日产精品一区二区三区的介绍| 国产麻豆视频精品| 国产午夜精品久久久久久免费视 | 国产精品99久久久久久似苏梦涵| www激情久久| 久久久久久久毛片| 国产又粗又猛又爽又黄91精品| 欧美精品一区二区三区四区| 制服 丝袜 综合 日韩 欧美| 极品销魂美女一区二区三区| 国产午夜精品在线观看| 女性裸体视频网站| 成人免费看的视频| 亚洲人一二三区| 欧美午夜不卡视频| 艳妇乳肉豪妇荡乳xxx| 三级久久三级久久久| 日韩一区二区在线看| 91精彩刺激对白露脸偷拍| 久久成人免费电影| 欧美国产精品一区二区| 538精品在线视频| 91女神在线视频| 亚洲成人av福利| 精品国产三级a在线观看| 国产欧美小视频| 成人精品一区二区三区四区| 亚洲男同性恋视频| 56国语精品自产拍在线观看| mm131美女视频| 国产成人自拍网| 亚洲欧美日韩人成在线播放| 欧美日韩激情一区二区三区| 三上悠亚ssⅰn939无码播放| 国产乱码精品一区二区三区忘忧草 | 超碰人人人人人人人| 高清在线不卡av| 亚洲在线视频一区| 日韩精品一区二区三区中文不卡| 亚洲综合第一区| 99久久久精品免费观看国产蜜| 亚洲综合区在线| 精品国产伦一区二区三区观看体验 | 久久精品综合网| 亚洲熟女www一区二区三区| 国产无套精品一区二区三区| 日韩国产在线一| 中文在线一区二区| 欧美日韩一区二区不卡| 国产一区二区三区四区五区六区| 成人a区在线观看| 天天综合色天天| 国产清纯美女被跳蛋高潮一区二区久久w| 2018天天弄| 粉嫩av懂色av蜜臀av分享| 国产精品18久久久久久久网站| 亚洲综合久久av| 久久―日本道色综合久久| 色94色欧美sute亚洲线路一ni| 久久久久国产精品区片区无码| 国产成人日日夜夜| 亚洲成人资源网| 国产视频亚洲色图| 欧美另类久久久品| 中文国语毛片高清视频| 日本在线不卡一区二区| 国产成人免费在线视频| 天堂影院一区二区| 国产欧美日韩精品在线| 4438x成人网最大色成网站| 亚洲区一区二区三| 精品无码在线视频| 成+人+亚洲+综合天堂| 久久精品国产澳门| 一区二区免费视频| 国产午夜精品在线观看| 91精品国产91热久久久做人人| 国产午夜手机精彩视频| 国产特级黄色录像| 中国男女全黄大片|